No-Show Policy

For any patient who no-shows or cancels within 24 hours for 3 consecutive appointments,
that patient will be discharged. The patient will need to wait 1 month and receive an
additional referral from the doctor before they can return. Their next appointment would be
a new case and evaluation.

Procedure

1. Warning of No-Show Policy

• • Patients will be given appropriate notice of the no-show policy.

2. Reminder of No-Show Policy

• • If a patient no-shows or cancels two consecutive appointments, a reminder
    should be made to the patient of the policy.

3. Appropriate Discharge

• • Once a patient has three no-shows or cancellations, the patient should be
    notified that they will be discharged at this time, with guidance that they can
    return after 1 month (or once they are more available) with a new referral.

4. Removal of Appointments

• • Once a patient has unexpectantly missed three consecutive appointments,
    all follow-up appointments should be removed from the schedule
    immediately.

5. Specialty Exceptions

• • Internal Pelvic Heath and Neuro Policy
    • • Patients who come to Buffalo Rehab Group for internal pelvic health
        or neurologic services will be discharged after unexpectedly missing
        two consecutive appointments.