Image of blue Buffalo Rehab Logo
Start Treatment

Frequently Asked Questions

General Information

How do I schedule an appointment?

To schedule an appointment with the Patient Service Center, please call (716) 458-1990.

If you wish to request an appointment online, you can also do so through the Buffalo Rehab Group website.

Where are you located?

We have 13 convenient locations with expanded hours, as well as a Virtual Physical Therapy Team to accommodate busy schedules.

What are your hours?

Our standard clinic hours are 7:00 a.m. to 7:00 p.m Monday through Thursday and 7 a.m. to 5 p.m. on Friday.

What is your phone number?

To schedule an appointment with the Patient Service Center, please call (716) 458-1990. To contact a specific clinic, please visit our Locations page.

What is your fax number?

(716) 324-5006 (All Locations)

Do you offer on-site parking?

All of our locations have on-site parking available for our patients.

Do you offer wheelchair parking?

Yes, all of our locations are wheelchair accessible.

How do I request my medical records?

To obtain your medical records, please fax your request to (716) 324-5006.

You can also submit your request by mail:

Buffalo Rehab Group
2100 Union Road
West Seneca, NY 14224

Are you open on holidays?

We are closed for the six major federal holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day).


Do I need a prescription?

While a prescription is not required to get started, one will need to be on file for Medicare, No-Fault, TheraMatrix, and Workers’ Compensation once treatment is underway. 
For all other insurances in New York State, you are allowed direct access – 10 visits or 30 days, whichever comes first – without a prescription. After this period, you would need to obtain a prescription. 

Do you accept prescriptions from chiropractors?

Some HMOs do allow prescriptions from chiropractors, but Medicare, No-Fault and Workers’ Compensation do not.

What insurance plans do you accept?

We accept various health insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Fidelis, Humana, Independent Health, Martin’s Point, Medicare, Nova, TheraMatrix, TRICARE, UnitedHealthcare, Univera and WellCare. We also accept most commercial plans, including No-Fault and Workers’ Compensation. For any further insurances, please give us a call to confirm or visit our Insurance page.

Do you accept Medicare?

Yes, we accept Medicare coverage.

Do you accept Medicaid?

No, but we do accept the Medicaid plans that are covered by some of our HMOs, such as Blue Cross Blue Shield, Fidelis, Independent Health, Univera and WellCare.

I have Medicare and Medicaid. Do you participate with these two insurances?

We do participate with Medicare, and we also accept “Dual Access” plans for those that have both Medicare and Medicaid. 

Do I need authorization?

Some insurance carriers do require us to obtain authorization prior to or immediately following your first visit. You do not have to worry about your authorization as we have a team dedicated to making sure all your visits are covered through obtaining an authorization 

What happens when I run out of visits covered by insurance?

We offer a $30 per-visit continuation rate once visits are no longer covered by insurance.

How much would I pay if I don't have insurance?

Without insurance, your out-of-pocket expense would be $100 for the initial evaluation and $80 for follow-up visits.

What forms of payment do you accept?

We accept cash, check, credit card, and HSA.

How do I make a payment?

Payments can be made over the phone by calling our Patient Service Center at (716) 458-1990 or in person at any of our locations.

Can I be billed?

Our policy is to collect payment at the time of service, but if you need to make alternative billing arrangements, please contact the Patient Service Center at (716) 458-1990. We do bill for in-home and telehealth visits.

We also offer payment plans to help ease your financial concerns so you can focus on getting your life back. 


What conditions do you treat?

Our Physical & Occupational Therapists focus your treatment on getting your life back after injury or surgery.

Below is a list of the conditions we treat. If you are unsure whether or not we can treat your condition, please contact our Patient Service Center at (716) 458-1990.

Do you treat vertigo?

Yes, vertigo treatment is available at all clinic locations.

Do you offer Occupational Therapy?

Yes, we have a team that specializes Occupational Therapy as follows:

Finger, Hand, Wrist, Elbow, Shoulder Limitations & Pain

  • Arthritis
  • Cervical
  • Tendonitis
  • Post-Op

Neurological, Subacute, Neurodegenerative, Chronic

  • Congenital
  • MS
  • Parkinson’s
  • Stroke
  • Traumatic Brain Injury (TBI)


  • Dementia
  • Alzheimer’s
Do you offer aquatic therapy?

Yes, we currently offer aquatic therapy through HydroWorx at our East Amherst location. We also have access to the YMCA pool through our Williamsville – YMCA location.

Do you offer pelvic health services?

Yes, external pelvic health services are available at most locations. We also have two therapist who specialize in internal pelvic health assessments at our Hamburg – Camp Road and Williamsville – YMCA locations.

Do you offer massage therapy?

While some treatments may incorporate massage movement and tools, our services are specific to Physical and Occupational Therapy.

Do you offer virtual therapy?

Yes, we have a dedicated Virtual Care Team so you can access one-on-one physical therapy from the comfort of your own home.

Do you offer wheelchair assessments?

Yes, wheelchair and scooter assessments are available at select locations.

Do you sell braces?

No, we do not sell or fit for braces, but our therapists are happy to recommend a provider for you.

What do I need to bring to my first visit?

For your initial evaluation, please bring a valid photo ID, insurance card and prescription (if applicable).

When should I arrive for my appointment?

Please arrive 15 minutes before your appointment to complete any necessary paperwork.

What should I wear?

We recommend wearing sneakers and comfortable, loose-fitting clothing so that it’s easy for you to move and stretch during your visit.

Do you have a place to store personal belongings?

Yes, each clinic has lockers available for patient use.