Frequently Asked Questions
General Information
How do I schedule an appointment?
To schedule an appointment with our Patient Service Center, please call (716) 458-1990.
If you wish to schedule an appointment online, you can do so here.
Where are you located?
We have 15 convenient locations with expanded hours, as well as Virtual Physical Therapy.
What are your hours?
Our standard clinic hours are 7:00 a.m. to 7:00 p.m Monday – Thursday and 7 a.m. to 5 p.m. on Friday.
What is your phone number?
To schedule an appointment with our Patient Service Center, please call (716) 458-1990. To contact a specific clinic, please visit Our Locations page.
What is your fax number?
Our fax number for all our locations is (716) 324-5006.
Do you offer on-site parking?
All of our locations have on-site parking available for our patients.
Do you offer wheelchair parking?
Yes, all of our locations are wheelchair accessible.
How do I request my medical records?
To obtain your medical records, please fax your request to (716) 324-5006.
You can also submit your request by mail:
Buffalo Rehab Group
2100 Union Road
West Seneca, NY 14224
Are you open on holidays?
We are closed for the six major federal holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day).
Referral/Insurance/Billing
Do I need a referral?
While a referral is not required to get started, one will need to be on file for Medicare, No-Fault, TheraMatrix, and Workers’ Compensation once treatment is underway.
For all other insurances in New York State, you are allowed direct access – 10 visits or 30 days, whichever comes first – without a referral. After this period, you would need to obtain a referral.
Do you accept referrals from chiropractors?
Some HMOs do allow referrals from chiropractors, but Medicare, No-Fault and Workers’ Compensation do not.
What insurance plans do you accept?
We accept various health insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Fidelis, Humana, Independent Health, Martin’s Point, Medicare, Nova, TheraMatrix, TRICARE, UnitedHealthcare, Univera, and WellCare. We also accept most commercial plans, including No-Fault and Workers’ Compensation. For any further insurance information, please call (716) 458-1990 to confirm or visit Our Insurance page.
Do you accept Medicare?
Yes, we accept Medicare coverage.
Do you accept Medicaid?
No, but we do accept the Medicaid plans that are covered by some of our HMOs, such as Blue Cross Blue Shield, Fidelis, Independent Health, Univera, and WellCare.
I have Medicare and Medicaid. Do you participate with these two insurances?
We do participate with Medicare, and we also accept “Dual Access” plans for those that have both Medicare and Medicaid.
Do I need authorization?
Some insurance carriers do require us to obtain authorization prior to or immediately following your first visit. You do not have to worry about your authorization, as we have a team dedicated to ensuring all your visits are covered by obtaining authorization.
What happens when I run out of visits covered by insurance?
Once visits are no longer covered by insurance, our current Self-Pay Rates are:
(One-on-One Time) 15-Minutes = $35.00 (Visit Rate)
(One-on-One Time) 30-Minutes = $65.00 (Visit Rate)
(One-on-One Time) 45-Minutes = $95.00 (Visit Rate)
(One-on-One Time) 60-Minutes = $125.00 (Visit Rate)
What forms of payment do you accept?
We accept cash, check, credit card, and HSA.
How do I make a payment?
Payments can be made over the phone by calling our Patient Service Center at (716) 458-1990 or in person at any of Our Locations.
Can I be billed?
Our policy is to collect payment at the time of service, but if you need to make alternative billing arrangements, please contact our Patient Service Center at (716) 458-1990. We also offer payment plans to help ease your financial concerns so you can focus on getting your life back.
Treatment
What conditions do you treat?
Our Physical & Occupational Therapists focus on helping you get your life back after injury or surgery.
You may view Our Services to see the conditions we treat. If you are unsure whether or not we can treat your condition, please contact our Patient Service Center at (716) 458-1990.
Do you treat Vertigo?
Yes, vertigo treatment is available at all clinic locations.
Do you offer Occupational Therapy?
Yes, we have a team that specializes Occupational Therapy.
Do you offer Aquatic Therapy?
Yes, we currently offer Aquatic Therapy through HydroWorx at our East Amherst location.
Do you offer Pelvic Health services?
Yes, External Pelvic Health services are available at most locations. Internal Pelvic Health is offered at specific locations. To learn more about Pelvic Floor Therapy you may do so here. If you have specific questions or would like to schedule an appointment, please call our Patient Service Center at (716) 458-1990.
Do you offer Massage Therapy?
While some treatments may incorporate massage movement and tools, our services are specific to Physical and Occupational Therapy.
Do you offer Virtual Care?
Yes, we offer Virtual Physical Therapy so you can access one-on-one Physical Therapy from the comfort of your own home.
Do you offer wheelchair assessments?
Yes, wheelchair and scooter assessments are available at select locations.
Do you sell braces?
No, we do not sell or fit for braces, but our therapists are happy to recommend a provider for you.
What do I need to bring to my first visit?
- Bring your insurance card and a valid photo ID.
- Bring any relevant medical documents, such as referrals or medications, to help our Therapists better understand your needs.
- If you’d like to fill out the paperwork ahead of time, download the patient forms here. Be sure to print the forms, complete the information, and bring them with you to your appointment.
When should I arrive for my appointment?
Please arrive 15-minutes before your appointment to complete any necessary paperwork.
What should I wear?
We recommend wearing sneakers and comfortable, loose-fitting clothing so that it’s easy for you to move and stretch during your visit.
Do you have a place to store personal belongings?
Yes, each clinic has lockers available for patient use.