Frequently Asked Questions
General Information
How do I schedule an appointment?
To schedule an appointment with the Patient Service Center, please call (716) 458-1990.
If you wish to request an appointment online or Live Chat with a team member, you can also do so through the Buffalo Rehab Group website.
Where are you located?
We have 13 convenient locations with expanded hours to accommodate busy schedules.
What are your hours?
Our standard clinic hours are 7:00 a.m. to 7:00 p.m. Our Patient Service Center is open Monday through Friday from 8:00 a.m. to 7:00 p.m.
What is your phone number?
To schedule an appointment with the Patient Service Center, please call (716) 458-1990. To contact a specific clinic, please visit our Locations page.
What is your fax number?
(716) 324-5006 (All Locations)
Do you offer onsite parking?
All of our locations have on-site parking available for our patients.
Do you offer wheelchair parking?
Yes, all of our locations are wheelchair-accessible.
How do I request my medical records?
To obtain your medical records, please fax your request to (716) 324-5006.
You can also submit your request by mail:
Buffalo Rehab Group
2100 Union Road
West Seneca, NY 14224
Are you open on holidays?
We are closed for the six major federal holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day).
Do I need to wear a mask?
In conjunction with CDC guidelines, masks are not required to be worn in our clinics.
Prescription/Insurance/Billing
Do I need a prescription?
While a prescription is not required to get started, one will need to be on file for Medicare, No-Fault, TheraMatrix, and Workers’ Compensation once treatment is underway.
For all other insurances in New York State, you are allowed direct access – 10 visits or 30 days, whichever comes first – without a prescription. After this period, you would need to obtain a prescription.
Do you accept prescriptions from chiropractors?
Some HMOs do allow prescriptions from chiropractors, but Medicare, No-Fault and Workers’ Compensation do not.
What insurance plans do you accept?
We accept various health insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Fidelis, Humana, Independent Health, Martin’s Point, Medicare, Nova, TheraMatrix, TRICARE, UnitedHealthcare, Univera and WellCare. We also accept most commercial plans, including No-Fault and Workers’ Compensation. In any further insurances, please give us a call to confirm.
Do you accept Medicare?
Yes, we accept Medicare coverage.
Do you accept Medicaid?
No, but we do accept the Medicaid plans that are covered by some of our HMOs, such as Blue Cross Blue Shield, Fidelis, Independent Health, Univera and WellCare.
I have Medicare and Medicaid. Do you participate with these two insurances?
We do participate with Medicare, but we do not participate with Medicaid directly, so you would be responsible for the balance that Medicaid would typically cover – $20 for the evaluation and $17 for follow-up visits.
Do I need authorization?
Some insurance carriers do require us to obtain authorization prior to or immediately following your first visit.
What happens when I run out of visits covered by insurance?
We offer a $30 per-visit continuation rate once visits are no longer covered by insurance.
How much would I pay if I don't have insurance?
Without insurance, your out-of-pocket expense would be $100 for the initial evaluation and $80 for follow-up visits.
What forms of payment do you accept?
We accept cash, check, credit card and HSA.
How do I make a payment?
Payments can be made over the phone by calling our Patient Service Center at (716) 458-1990 or in person at any of our locations.
Can I be billed?
Our policy is to collect payment at the time of service, but if you need to make alternative billing arrangements, please contact the Patient Service Center at (716) 458-1990. We do bill for in-home and telehealth visits.
Treatment
What conditions do you treat?
Our Physical & Occupational Therapists focus your treatment on getting your life back after injury or surgery.
Below is a list of the conditions we treat. If you are unsure whether or not we can treat your condition, please contact our Patient Service Center at (716) 458-1990.
Do you treat vertigo?
Yes, vertigo treatment is available at all clinic locations.
Do you offer Occupational Therapy?
Yes, we have a team that specializes in the following commonly treated occupational therapy conditions:
Finger, Hand, Wrist, Elbow, Shoulder Limitations & Pain
- Arthritis
- Tendonitis
- Post-Op
Neurological, Subacute, Neurodegenerative, Chronic
- Stroke
- Parkinson’s
- MS
- Brain Injury
- Congenital
Cognitive
- Dementia
- Alzheimer’s
Do you offer aquatic therapy?
Yes, we currently offer aquatic therapy through HydroWorx at our East Amherst location. We also have access to the YMCA pool through our Williamsville – YMCA location.
Do you offer pelvic health services?
Yes, external pelvic health services are available at all locations. We also have two physical therapists who specialize in internal pelvic health assessments at our Hamburg – Camp Road and Williamsville – YMCA locations.
Do you offer massage therapy?
While some treatments may incorporate massage movement and tools, our services are specific to physical and occupational therapy.
Do you offer telehealth visits?
Yes, we are proud to offer telehealth visits through Zoom upon request.
Do you offer in-home visits?
Yes, we are happy to accommodate in-home visits upon request.
Do you offer wheelchair assessments?
Yes, wheelchair assessments are available at select locations.
Do you sell braces?
No, we do not sell or fit for braces, but our therapists are happy to recommend a provider for you.
What do I need to bring to my first visit?
For your initial evaluation, please bring a valid photo ID, insurance card and prescription (if applicable).
What do I need to bring to my first appointment?
Please arrive 15 minutes before your appointment to complete any necessary paperwork.
What should I wear?
We recommend wearing comfortable, loose-fitting clothing and sneakers so that it’s easy for you to move and stretch during your visit.
Do you have a place to store personal belongings?
Yes, each clinic has lockers available for patient use.